jeevan
I’m starting to think my host provider is a one-man taco stand. When I first set up my web site with them, I filed about three support tickets in the first month, and had them all answered by an entity named “Jeevan.” What I’d like to know is if Jeevan is a real person, or if Jeevan is just the name of all the support people at the company, so as to protect them from misguided terrorist customers.
Now don’t get me wrong, the service has been really good for $3 a month, and I’m not complaining. I just find it curious that Jeevan is up at all hours of the night, responding to my tech support questions. I haven’t filed any tickets since February, but recently my beloved site statistics went down. Unable to ignore this, I filed a ticket and waited patiently for nearly a week, checking the ticket status everyday and finding that it was still Open.
There’s only so long I can go without my site stats. It’s the only way I can stalk people back. I logged into the control panel for my account today and saw this curious new icon that said “Online: click here for LIVE HELP.” Live help? How can I turn that down? I clicked and waited for the chat window to open.
Jeevan: Hello. This is Jeevan. How may I help you?
I was enthralled. Wow, it’s my old buddy Jeevan. I almost felt like I knew him. I wanted to type “Hey Jeevan, how are the kids?” or “Jeevan, I have this problem with my ex that I thought you could help me with…” But instead I just wrote “Hi, wanted to find out the status of a support ticket I submitted.” I’m so boring. Geez.
Jeevan investigated and told me apologetically that he didn’t know why my ticket hadn’t been answered in 6 days, and that he would look into it. And so my conversation with the omnipotent Jeevan ended. I feel a little spiritual now.
Mr. Jeevan better fix the damn problem with my site statistics, or I’m renouncing my faith.
